Shipping policy

Shipping Policy

Last updated: November 22, 2025

Thank you for shopping with Cake it with Chloe! Below is everything you need to know about how we process and ship your order.

Order Processing Time

Orders are typically processed within 2–4 business days.
During busy seasons, sales, or new product launches, processing times may be slightly longer.

You will receive an email notification with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

  • Your location

  • Package weight

  • The shipping method you select

We offer several options including USPS Ground Advantage, USPS Priority Mail, and UPS Ground.

Delivery timeframes shown at checkout are estimates provided by the carrier and are not guaranteed.

Shipping Locations

We currently ship to addresses within the United States.
At this time, we do not offer international shipping.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.
Cake it with Chloe is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Additional fees to reship an order

  • Packages delivered to the wrong address due to customer error

If you entered the wrong address, contact us immediately at chloe@cakeitwithchloe.com. We can only make changes before your order has shipped.

Lost, Stolen, or Damaged Packages

Once a package leaves our fulfillment location, the carrier is responsible for delivery.

If your package is:

  • Marked delivered but missing

  • Lost in transit

  • Damaged upon arrival

Please reach out to us at chloe@cakeitwithchloe.com within 7 days of the delivery date.
We will help file a claim or assist in resolving the issue.

Please include:

  • Your order number

  • Photos of any damage (if applicable)

Returns & Exchanges

Cake mixes and all food products are final sale and cannot be returned for safety reasons.
Please refer to our Refund Policy for more details.

T-shirts or non-food merch (if applicable) may follow their own return guidelines.

Shipping During Holidays or Sales

Processing and shipping times may be extended during:

  • Holidays

  • Sales events

  • Product launches

  • Severe weather

We appreciate your patience during busy periods.

Questions?

We're happy to help!
Email us at chloe@cakeitwithchloe.com with any shipping questions or concerns.